1. Who we are
MoodM8 provides wellbeing, self-reflection, habit, task, mood tracking and AI-assisted chat features. You can contact us at privacy@moodm8.com.
2. Data we collect
Depending on how you use MoodM8, we may collect the following data:
- Account data: email address, username, password-related authentication data and account status.
- Profile data: profile settings, app preferences, language preferences and personalization settings.
- Onboarding data: selected goals, preferred support methods, AI persona or tone preferences and optional avoidance preferences.
- Wellbeing content: mood-related entries, check-ins, tasks, habits, calendar-related information and other information you choose to enter.
- Chat content: messages you send to AI-assisted chat features and responses generated through the service.
- Technical data: app diagnostics, crash reports, device/app metadata, security logs and performance information.
The Play-distributed MoodM8 app currently does not support user file, photo or document uploads. If upload support is added in a future build, this Privacy Policy, our Data Deletion page and our Google Play Data Safety declarations will be updated before release.
3. Sensitive wellbeing information
MoodM8 may process information related to mood, stress, anxiety, habits, personal reflections and other wellbeing topics. You choose what information you provide.
If you are in immediate danger, may harm yourself or someone else, or need urgent help, contact local emergency services or a local crisis support service immediately.
4. How we use data
We use data to:
- create, secure and manage user accounts;
- provide app features such as mood tracking, tasks, habits, calendar features and chat;
- personalize the onboarding and app experience;
- provide AI-assisted responses and wellbeing-related suggestions;
- send account-related emails such as verification, password reset and security messages;
- monitor, debug, secure and improve the app;
- prevent abuse, fraud, unauthorized access and misuse;
- comply with legal, safety and platform requirements.
5. AI processing
MoodM8 uses the OpenAI API to generate AI chat responses. Before a provider request, the backend performs a local language check and automated data minimization intended to redact common identifiers. The resulting chat message and relevant conversation context are transmitted to OpenAI to generate a response. Automated filtering reduces risk but may not remove every identifier, so users should avoid adding personal details that are unnecessary for the conversation.
OpenAI states that API data is not used to train its models by default unless the customer opts in. Under OpenAI's standard API data controls, abuse-monitoring logs that may contain prompts and responses can be retained for up to 30 days, unless different approved retention controls apply. See OpenAI API data controls.
6. Service providers
We may use trusted service providers for hosting, database storage, email delivery, authentication, AI processing, crash reporting, diagnostics, analytics, security and infrastructure. This includes OpenAI for AI response generation and Sentry for crash reporting and reliability diagnostics when error reporting is enabled. These providers process data only as needed to provide and maintain MoodM8.
7. Data sharing
We do not sell your personal data. We may share or process data with service providers required to operate MoodM8, comply with law, protect users, maintain security, investigate abuse or enforce our terms.
8. Security
We use reasonable technical and organizational measures to protect user data, including encrypted transport where applicable, authenticated access, backend access controls, monitoring and security-related logging. No internet-based service can be guaranteed to be completely secure.
9. Data retention
We keep account data and app data for as long as your account exists or as long as needed to provide MoodM8, maintain security, comply with legal obligations, resolve disputes and enforce our terms.
When you delete your account, active-service account data, profile data, consent records, onboarding and personalization answers, mood logs, tasks, habits/activity records, chat conversations, chat messages, support tickets stored in our app database, and account data associated with your account are deleted from the active MoodM8 service.
Deidentified AI usage metadata, infrastructure logs, security logs, enabled Sentry/error reporting events, cache entries, support mailbox copies and backups may persist for up to 30 days after account deletion because of backup rotation, operational security, abuse prevention, debugging, cost monitoring and incident investigation needs. Backup deletion is not immediate; deleted data expires from backups through normal backup rotation. We may retain limited records for longer only when required for legal compliance, security, fraud prevention, dispute resolution or enforcement of our terms, and only to the extent necessary for that purpose.
10. Account and data deletion
You can request account and data deletion through the app or by following the instructions on our Data Deletion page.
11. Children's privacy
MoodM8 is not intended for children under the minimum age required by applicable law. If you believe a child has provided personal data to us, contact us at privacy@moodm8.com.
12. International processing
Your data may be processed in countries other than your country of residence, depending on where our service providers operate.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
14. Contact
For privacy questions, contact privacy@moodm8.com.